If you notice color transfer: Records to keep before dropping it

First, stop contact and save the state.

If you notice color transfer, remove the clothing or accessory suspected of causing the problem and take both a full-body and close-up photo under the same lighting. Note which material was in contact with which colored fabric and for how long. Even if there is no change in a short time, color transfer may occur after prolonged contact. It is important not to assume that the item is safe for long-term wear based on a single check.

Distinguish between success stories and guaranteed support.

The reference article includes examples of personal treatments using household products, but the same results may not be obtained with other manufacturers, formulations, or paints. Applying toothpaste or bleach on your own without consulting a professional can make it difficult to determine the original condition. In particular, with makeup, it is necessary to distinguish between color transfer and changes in the surface coating.

Please include the model number and a photo when making your inquiry.

Provide the retailer with your order number, the material, the substance that was attached, the date and time of discovery, and any measures already taken. Also, confirm the applicable materials, areas where it cannot be used, and the area to test it on before attempting to scrub a large area. Establishing a procedure, including warranty and repair options, before scrubbing a large area will help avoid further damage.