Delivery and Receipt: Steps to Check Before Ordering

Check the starting point of the delivery date.

Be careful not to confuse the "shipping time" with the "arrival time." Confirm from what point the estimated time is calculated, such as the order date, payment confirmation date, or specification finalization date. Also ask how to be notified if the schedule changes, and if you need it by a specific date, communicate that condition in advance.

Ask for specific delivery conditions.

Based on the delivery location, building, and whether there are stairs or elevators, confirm how far the package will be delivered. Be sure to specify whether delivery is to the front door or includes carrying the package inside. Knowing the dimensions and weight of the package will make it easier to plan the delivery location and route.

Preparations for the day of pickup

Clear a space for placing and unpacking the items, and tidy up the aisles. If you are unsure whether you can handle the items alone, prepare any necessary assistance in advance. When photographing boxes and invoices, be careful with handling personal information, and if you notice anything concerning about the appearance, record it according to the instructions of the delivery/sales counter.

Leave a record of the procedure for changing the schedule.

Make sure to check the conditions for changing the delivery date, what to do if you are absent, the storage period, and the conditions for redelivery. If you need to contact multiple departments, make a list of who to contact about what. Actual delivery conditions vary from order to order, so it's important not to assume that past experiences will be the same this time.

Checklist

• The starting point for the delivery date and the estimated arrival date were separated.
• I checked the delivery area and packaging dimensions.
• I saved the contact information for when it's changed or when I'm away.